Originally Posted by mopar1968
Well to begin with, There isn't anything on Ron's website about tall valve covers like the one's he ordered. He should have ask before ordering them. Ron has tried to get the builder to do something about it. Do you think Summit,Jegs would refund his money? They do not do cash refunds check with them. They will replace the part and that's it. Which is what Ron has tried to do.Sounds like you have a sour taste in your mouth also, Did you order the wrong part also? Ron is beating a dead horse by trying to get the builder to do something. He can't get him to answer the phone. Ron try and get this whinner his money so he can go somewhere else.
Mark
Whinner .. thats just wrong. If you think what has happened to this guy is ok and he has no right to complain (or be a whinner) and get on here you are flat wrong.
In a good business the customer is always right and you make them happy sometimes at your cost. I deal with people all the time in the racing and non racing world selling parts/cars and making someone wait this long to make it right is just bad business. What sets the big companies such as Jegs and Summit apart is they can refund/replace parts in a few minutes, why because its good business to make the customer happy.