This is not about the 440 company listed, but hear me out as this will always be an issue for builders.
I purchased an item, pulled it out of the box, casually inspecting it and then put it on the shelf. Several weeks later I go to install this piece (roller cam) and find it had damage on one lobe.
I returned it and they called and they said I damaged it. They had the piece so I had no choice except to repair the lobe. Then they sent it back $90 COD (I had originally paid for it with a credit card).
I'll never do business with this west coast company again.
Dave