Ordering online
I have found ordering online or using the book usually gets me what I want.I would imagine some of the people taking your order wouldnt have a clue as to where the parts go or what they do?Ever go into Autozone or any other chain type parts store? Some of the kids working the counters barely drive muchless Mechanic-Some people taking orders are probably much the same-Not defending Summit or Jegs but I have ordered alot of parts & have came out good.For alot of these folks taking phone orders is a job,not a career..Both of the companies do have a Tech line--Again not defending these people,just an opinion--