We prefer all our customers to let us start their engines on the dyno.First off it most definitely is still mine at that point.No good way to say this, we all make mistakes but we keep a check list to start engines to reduce mistakes to minimum. How many customers do you have that does that.WE have had people start them with no oil, no water, little if no fuel. Guess how many will tell you they did that? Very few. We demand that we start flat tappet motors. We had one customer that lost 3 lobes on (break in). His belief, get motor hot quick by leaving water out and then fill and let idle. This way it want knock lobes off from running too fast to start with. Dont get me wrong, the majority of our customers do not do any of the above, but we all have some. How do you handle it.As gently and as tactfully as you can. We, like Bill, try to help every customer whom has the misfortune of new engine delimas. We need that good customer base so dont shoot your self in the foot if you are at fault. If you are not at fault. sit down with customer and make every attempt at coming to middle ground. You and him both will be better off and most time likely he will return because you took that time. It is no sin to admit guilt on either side. The lady of the house says I am dumberrrr than sh-t and I tactfully found middle ground ( and agreed).I did get supper that night but nothing else.
thanks for listening to an old man ravings
racear